Privacy Policy

At Mimmy Urban Wok, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mimmyurbanwok.com and place orders through our platform.

Information We Collect

We collect personal information that you voluntarily provide to us when you place an order, contact us, or otherwise interact with our website. This includes your name, phone number, email address, delivery address within Karachi, delivery area selection, payment screenshot, live location link (if provided), and order preferences.

How We Use Your Information

We use the information we collect to process and deliver your orders, communicate with you about your order status via phone, WhatsApp, or email, send you order confirmations and delivery updates, improve our products and services, send promotional offers and updates (with your consent), and respond to your inquiries and support requests.

Payment Information

We accept payments through SadaPay. Payment screenshots uploaded during checkout are used solely for payment verification purposes. We do not store your bank account details or financial credentials. Payment screenshots are securely stored and accessible only to authorized team members for order verification.

Delivery & Location Data

We collect your delivery address and area within Karachi to fulfill your orders. If you choose to share your Google Maps live location link, it is used exclusively for accurate delivery purposes and is not shared with third parties. We currently deliver only within Karachi, Pakistan.

Communication

By placing an order, you agree to receive order-related communications via WhatsApp, phone call, email, and SMS. We may also send you a review reminder one day after your delivery to help us improve our service. You can opt out of promotional communications at any time by contacting us.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

Third-Party Services

We may use third-party services such as WooCommerce for order processing, analytics tools for website improvement, and social media platforms for marketing. These services have their own privacy policies, and we encourage you to review them.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Mimmy Urban Wok
Email: info@mimmyurbanwok.com
WhatsApp: 0371 8033739
Instagram: @mimmy_urbanwok